π± FOR LOUISVILLE HVAC Β· PLUMBING Β· ELECTRICAL
Missed calls become booked jobs β even when you're on a roof
FirstReply texts homeowners back from a local 502 number in about a minute, qualifies the job, and books a hold β so nights, weekends, and mid-job rings don't walk to the next contractor.
Every unanswered ring is a job walking away
In Louisville, homeowners often call 2β3 shops. Whoever replies first usually wins the appointment. When you're mid-install in St. Matthews or it's 9pm after a storm, that first reply isn't you β unless something catches it.
- Missed after-hours and weekend emergency rings
- Homeowners already dialing the next plumber on Google
- Dispatch stuck on one call while three more go to voicemail
- No clean handoff into Housecall Pro, Jobber, or Google Calendar
What FirstReply Starter does for your shop
Instant SMS text-back
Missed calls trigger a local 502 SMS that greets the homeowner and starts qualification right away.
Trade-ready questions
HVAC, plumbing, and electrical flows ask emergency vs maintenance, ZIP, and timing β in your voice.
Clear team handoff
Notes and holds land where your team already works so you keep control of the schedule.
What's included in Starter (SMS)
- Local 502 number or port guidance
- Missed-call to SMS text-back with quiet hours and STOP handling
- Trade-specific qualification for HVAC, plumbing, or electrical
- Business-hours and after-hours SMS rules you define
- Weekly conversation summary for the owner
- Typical go-live in 3β5 business days after onboarding
Starter is SMS-only. Voice AI and deep CRM workflows live on Growth and Pro.
What owners want from a missed-call system
Marcus T.
HVAC owner-operator, Louisville metro
β β β β β
We needed something that texts back when the trucks are all out β not another full-time receptionist hire.
Dana R.
Plumbing shop dispatcher
β β β β β
The script matched how we already screen emergencies versus maintenance. Quiet hours were set before we went live.
~1 min
Typical SMS trigger window
502
Local Louisville area code
3β5 days
Typical Starter go-live
Starter Month 1 trial pricing
Month 1 trial: $97, then $297/mo starting month 2. One-time setup: $297 for trial signups (list $497).
Cancel anytime before day 25 of month 1 to avoid the month-2 charge. Card on file at checkout. Apply coupon FR-STARTER-M1 for the Month 1 trial rate.
- SMS-only FirstReply Starter for Louisville shops
- Setup configured for your hours, ZIPs, and trade script
- No invented ROI or guaranteed job volume β you see recoveries in month 1
What we stand behind
We guarantee the system is configured and live within the agreed onboarding window when you provide access on time. Missed calls that hit the configured trigger get an automated SMS within about one minute (carrier and platform dependent). Scripts follow your service area, hours, and emergency rules documented in onboarding.
We do not guarantee number of jobs booked, revenue, or ROI β or that every homeowner will reply or book.
Questions before you start
Yes. Starter covers missed-call SMS text-back. If you need voice answering too, look at Growth. Deeper CRM work is on Pro.
Month 1 is $97 with coupon FR-STARTER-M1. Starting month 2, billing continues at $297/mo unless you cancel before day 25 of month 1. Setup is $297 one-time for trial signups.
No. We guarantee configuration, timely SMS triggers on configured missed calls, and scripts that match your documented rules β not revenue outcomes.
Most Starter shops go live in 3β5 business days after the onboarding call and access are complete.
Catch the next missed Louisville call
Start the Starter Month 1 trial. See real text-backs. Decide before day 25 if month 2 is for you.
FirstReply by Jenny McKim Β· Louisville HVAC, plumbing & electrical missed-call SMS booking