π± FOR LOUISVILLE HVAC Β· PLUMBING Β· ELECTRICAL
Missed calls become booked jobs β even when you're on a roof
FirstReply texts homeowners back from a local 502 number in about a minute, qualifies the job, and books a hold β so nights, weekends, and mid-job rings don't walk to the next contractor.
Every unanswered ring is a job walking away
In Louisville, homeowners often call 2β3 shops. Whoever replies first usually wins the appointment. When you're mid-install in St. Matthews or it's 9pm after a storm, that first reply isn't you β unless something catches it.
- Missed after-hours and weekend emergency rings
- Homeowners already dialing the next plumber on Google
- Dispatch stuck on one call while three more go to voicemail
- No clean handoff into Housecall Pro, Jobber, or Google Calendar
What FirstReply Pro does for your shop
Full channel coverage
SMS text-back plus voice AI so every missed ring has a path back to your shop.
Custom CRM fields
Qualification fields and routing rules tuned to how your dispatch board actually works.
Priority support
Shared Slack/email for urgent script changes plus quarterly reviews to keep the system tight.
What's included in Pro (SMS + voice + CRM)
- Everything in Growth (SMS + voice)
- Deeper CRM / dispatch integration
- Custom qualification fields per trade
- Priority script updates (2Γ/mo)
- Shared Slack/email for urgent changes
- Quarterly review
Pro includes SMS, voice, and deeper CRM / dispatch integration for multi-truck Louisville shops.
What owners want from a missed-call system
Marcus T.
HVAC owner-operator, Louisville metro
β β β β β
We needed something that texts back when the trucks are all out β not another full-time receptionist hire.
Dana R.
Plumbing shop dispatcher
β β β β β
The script matched how we already screen emergencies versus maintenance. Quiet hours were set before we went live.
~1 min
Typical SMS trigger window
502
Local Louisville area code
Custom
Pro onboarding
Pro Month 1 trial pricing
Month 1 trial: $397, then $997/mo starting month 2. One-time setup: $997 for trial signups (list $1,497).
Cancel anytime before day 25 of month 1 to avoid the month-2 charge. Card on file at checkout. Apply coupon FR-PRO-M1 for the Month 1 trial rate.
- SMS + voice + CRM FirstReply Pro for Louisville shops
- Setup configured for your hours, ZIPs, CRM, and trade script
- No invented ROI or guaranteed job volume β you see recoveries in month 1
What we stand behind
We guarantee the system is configured and live within the agreed onboarding window when you provide access on time. Missed calls that hit the configured trigger get an automated SMS within about one minute (carrier and platform dependent). Scripts follow your service area, hours, and emergency rules documented in onboarding.
We do not guarantee number of jobs booked, revenue, or ROI β or that every homeowner will reply or book.
Questions before you start
Multi-truck shops using Housecall Pro, Jobber, or ServiceTitan that need deeper dispatch rules and CRM sync beyond Growth.
Month 1 is $397 with coupon FR-PRO-M1. Starting month 2, billing continues at $997/mo unless you cancel before day 25 of month 1. Setup is $997 one-time for trial signups.
No. We guarantee configuration, timely SMS triggers on configured missed calls, and scripts that match your documented rules β not revenue outcomes.
Pro timelines depend on CRM complexity; plan on a guided onboarding after access is ready.
Catch the next missed Louisville call
Start the Pro Month 1 trial. See real text-backs. Decide before day 25 if month 2 is for you.
FirstReply by Jenny McKim Β· Louisville HVAC, plumbing & electrical missed-call SMS booking