π± FOR LOUISVILLE HVAC Β· PLUMBING Β· ELECTRICAL
Missed calls become booked jobs β even when you're on a roof
FirstReply texts homeowners back from a local 502 number in about a minute, qualifies the job, and books a hold β so nights, weekends, and mid-job rings don't walk to the next contractor.
Every unanswered ring is a job walking away
In Louisville, homeowners often call 2β3 shops. Whoever replies first usually wins the appointment. When you're mid-install in St. Matthews or it's 9pm after a storm, that first reply isn't you β unless something catches it.
- Missed after-hours and weekend emergency rings
- Homeowners already dialing the next plumber on Google
- Dispatch stuck on one call while three more go to voicemail
- No clean handoff into Housecall Pro, Jobber, or Google Calendar
What FirstReply Growth does for your shop
SMS + voice coverage
Missed calls get SMS text-back, and callers who will not text can reach your AI voice agent.
Smart routing
Emergency vs maintenance rules route hot jobs differently from routine requests.
Calendar holds
Book a slot or take a callback hold, then hand notes to your team in the tools you already use.
What's included in Growth (SMS + voice)
- Everything in Starter SMS coverage
- AI voice agent for optional answer / after-hours
- Emergency vs maintenance voice and SMS routing
- Calendar booking or callback hold
- Basic CRM notes / appointment sync
- Monthly 30-minute optimization call
Growth adds AI voice answering on top of SMS. Deep CRM workflows live on Pro.
What owners want from a missed-call system
Marcus T.
HVAC owner-operator, Louisville metro
β β β β β
We needed something that texts back when the trucks are all out β not another full-time receptionist hire.
Dana R.
Plumbing shop dispatcher
β β β β β
The script matched how we already screen emergencies versus maintenance. Quiet hours were set before we went live.
~1 min
Typical SMS trigger window
502
Local Louisville area code
5β7 days
Typical Growth go-live
Growth Month 1 trial pricing
Month 1 trial: $197, then $597/mo starting month 2. One-time setup: $497 for trial signups (list $797).
Cancel anytime before day 25 of month 1 to avoid the month-2 charge. Card on file at checkout. Apply coupon FR-GROWTH-M1 for the Month 1 trial rate.
- SMS + voice FirstReply Growth for Louisville shops
- Setup configured for your hours, ZIPs, and trade script
- No invented ROI or guaranteed job volume β you see recoveries in month 1
What we stand behind
We guarantee the system is configured and live within the agreed onboarding window when you provide access on time. Missed calls that hit the configured trigger get an automated SMS within about one minute (carrier and platform dependent). Scripts follow your service area, hours, and emergency rules documented in onboarding.
We do not guarantee number of jobs booked, revenue, or ROI β or that every homeowner will reply or book.
Questions before you start
Growth includes everything in Starter plus an AI voice agent for callers who will not text, emergency vs maintenance routing, and calendar or callback-hold booking. Deeper CRM work is on Pro.
Month 1 is $197 with coupon FR-GROWTH-M1. Starting month 2, billing continues at $597/mo unless you cancel before day 25 of month 1. Setup is $497 one-time for trial signups.
No. We guarantee configuration, timely SMS triggers on configured missed calls, and scripts that match your documented rules β not revenue outcomes.
Most Growth shops go live in 5β7 business days after the onboarding call and access are complete.
Catch the next missed Louisville call
Start the Growth Month 1 trial. See real text-backs. Decide before day 25 if month 2 is for you.
FirstReply by Jenny McKim Β· Louisville HVAC, plumbing & electrical missed-call SMS booking